If things go wrong

If things go wrong

We will first of all attempt to deal with your complaint internally within 10 working days.

1.

Speak to your therapist or one of our senior staff to see if the matter can be resolved informally

2.

Complete the online complaints form detailing your grounds for complaint for internal investigation

3.

If our internal process is not to your satisfaction then please contact our professional governing organisations (BABCP/COSCA) for an independent external review.

Conditions of Service

Skype, Email, Text and Phone Call Sessions Available

Please note that Dreams to Realities takes your welfare seriously and make a commitment to your booking

Please assist us by giving advanced notice of any changes

Without prior notice being given, a cancelled or rescheduled appointment will result in the following fees being payable;

Minimum 48 hours cancellation necessary. If within 48 hours – Full session charged

Missed appintment – Full session fee charged

 

ABOUT US

We can help with many issues, including anxiety, anorexia and obesity, health-related issues, relationships, self-esteem, depression, identity, alcohol and drug addiction as well as anger management. In addition, we can assist in dealing and working with the effects of shocking news, life-changing events, bereavement and all areas of work related issues.

LOCATION

Rothesay House

First Floor

134 Douglas Street

Glasgow G2 4HF

Tel: 01360 771467

Mob: 07814 156504

Contact Us

ABOUT US

We can help with many issues, including anxiety, anorexia and obesity, health-related issues, relationships, self-esteem, depression, identity, alcohol and drug addiction as well as anger management. In addition, we can assist in dealing and working with the effects of shocking news, life-changing events, bereavement and all areas of work related issues.

LOCATION

Rothesay House

First Floor

134 Douglas Street

Glasgow G2 4HF

Tel: 01360 771467

Mob: 07814 156504

Contact Us

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